Contact support

Before contacting support, check:

• the Support FAQ;
• the relevant product FAQ, such as the Scribe FAQ or Scroll FAQ;
• Installation help for setup and first-launch problems.

Email

Send support requests to support@catalpasatelier.com.

Include, when relevant:

• the account email address;
• Scribe or Scroll and the app version;
• the operating system and version;
• a clear description of the problem;
• steps that reproduce it;
• the complete error message;
• screenshots or a short screen recording with personal information hidden.

Never send a password, verification code, full payment card number, private manuscript, or complete Project unless support specifically explains a safe and necessary way to provide a limited sample.

Response time depends on the request and whether further investigation is needed. Check your inbox and spam folder for follow-up questions.

Privacy requests

For access, correction, deletion, portability, or other privacy requests, follow the contact instructions in the Privacy Policy. The international legal page is provided in English.