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Subscription & Billing

This page covers standalone Scribe and Scroll subscriptions. To use both apps with one annual subscription, review Writing Suite.

Prices, taxes, currencies, discounts, and final charges can vary by purchase date and region. Review the current website and payment confirmation page before paying.

Before you buy​

  • Create and sign in to a Catalpas Atelier account.
  • Verify your email address.
  • Decide whether you need Scribe, Scroll, or Writing Suite.
  • Compare Plus and Pro, then choose monthly or annual billing.
  • If you already have a paid subscription, check Account > Billing first to avoid a duplicate purchase.

Buy standalone Scribe or Scroll​

  1. Open Pricing.
  2. Choose Scribe or Scroll.
  3. Compare Free, Plus, and Pro, then choose monthly or annual billing.
  4. Choose a plan. If you are not signed in, the website asks you to sign in and then returns you to checkout.
  5. Confirm the product, plan, and billing cycle on the checkout page.
  6. Choose Continue to Stripe. On the payment page, confirm the final amount, tax, payment method, and renewal details, then complete payment.
  7. Return to the website and open Account Overview to confirm the current plan.
  8. In Scribe, open Account and choose Refresh subscription. In Scroll, choose Function > Account, then Refresh plan.

Buying Scribe changes only the Scribe plan. Buying Scroll changes only the Scroll plan. Check both product cards in Account Overview when you use both apps.

note

A discount code can be used only when the checkout page offers it. If you already have a subscription, change it from Billing instead of starting another purchase.

View and manage subscriptions​

After signing in, open Billing:

  • use the product selector to switch between Scribe and Scroll;
  • use the bundle selector to open Writing Suite;
  • review the current plan, billing cycle, subscription status, and next date;
  • for Scribe, choose Manage subscription; for Scroll, choose Review Scroll plans to see available changes;
  • choose Payment methods & invoices to update a payment method or view invoices in the secure billing portal;
  • choose Cancel renewal and confirm the date on which the subscription will end.

If a product card says that access is provided by Writing Suite, manage the bundle from its Billing page instead of buying the same product again.

Upgrade a standalone plan​

To move to a higher plan, open plan selection from Pricing or the product's Billing page: choose Manage subscription for Scribe or Review Scroll plans for Scroll. The confirmation page shows the charge and effective time. Review both before submitting.

Common changes include:

  • Plus to Pro with the same billing cycle takes effect after confirmation;
  • monthly to annual takes effect after confirmation and can be combined with a plan upgrade.

Do not calculate the charge from the listed price alone. Any unused amount, tax, and final charge are shown on the confirmation page.

Move to a lower plan or monthly billing​

The following changes are normally scheduled for the end of the current paid period:

  • Pro to Plus;
  • annual to monthly;
  • lowering the plan and changing the billing cycle together.

Open the product's plan selection from Billing, choose the target plan, and confirm the effective date, next price, and renewal date shown on the page. The current plan remains available until that date.

If the target option is not shown or the page asks you to get help, contact support. Do not create a second subscription by buying again.

Cancel automatic renewal​

  1. Open Account > Billing, then select Scribe, Scroll, or Writing Suite.
  2. Choose Cancel renewal.
  3. Read the confirmation and check the end date shown on the page.
  4. Choose Confirm cancellation.
  5. Return to Billing and confirm that the cancellation is scheduled.

Cancellation takes effect at the end of the current paid period. The current plan remains available until that date. Cancelling renewal does not automatically request a refund.

After the subscription ends, the app shows the plan that remains available, normally Free, the next time it reconnects and refreshes. Local Projects are not deleted.

Orders, invoices, and refund requests​

Open Orders to see:

  • the product or Writing Suite name and plan;
  • order number, date, amount, and status;
  • online and PDF invoices when available;
  • Request refund for eligible paid orders.

Cancellation and refunds are separate actions:

  • Cancel renewal stops future renewals;
  • Request refund submits a request for an order that has already been paid.

Submitting a request does not mean it has been approved and does not cancel future renewal. Eligibility and results follow the Terms of Service and the result shown for the request.

Common situations​

What the page showsWhat to do
Email address not verifiedVerify it, then try the purchase or change again.
The same plan is already activeReturn to Billing instead of buying again.
Product included in Writing SuiteFollow the Writing Suite guide.
A downgrade or cancellation is scheduledWait for the scheduled date or contact support to review it.
The page asks you to contact supportFollow the page guidance.
Payment succeeded but the app still shows FreeChoose Refresh subscription in Scribe or Refresh plan in Scroll.
Separate Scribe and Scroll subscriptions will be replaced by the bundleStart from the Writing Suite plan page; do not cancel the existing subscriptions first.

Next steps​