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Plans and access

Subscriptions on the website control payment, renewal, and cancellation. The current plan shown in an app determines which features you can use there. Use this page when an app still shows Free after payment or when you are unsure which subscription to manage.

Accounts, plans, and subscriptions​

  • One Catalpas Atelier account works on the website, in Scribe, and in Scroll.
  • Free, Plus, and Pro are the plans available for each app.
  • A subscription controls billing and can cover Scribe, Scroll, or Writing Suite.
  • Writing Suite gives Scribe and Scroll the same paid plan.

Scribe and Scroll can show different plans under the same account. For example, a standalone Scribe Pro subscription gives Scribe Pro while Scroll can remain on Free.

How each type of access works​

Free​

After verifying the account and signing in, you can use Scribe Free and Scroll Free. Free does not renew automatically and has no subscription charge.

Standalone subscription​

A standalone Scribe or Scroll subscription applies only to the selected app:

  • a Scribe subscription does not upgrade Scroll;
  • a Scroll subscription does not upgrade Scribe; and
  • two standalone subscriptions are managed separately.

Writing Suite​

Writing Suite is an annual bundle for both apps:

  • Writing Suite Plus includes Scribe Plus and Scroll Plus; and
  • Writing Suite Pro includes Scribe Pro and Scroll Pro.

When a product card says that its plan is included through Writing Suite, use the Writing Suite management entry to change or cancel it.

If the Billing page says that the subscription cannot be managed without assistance, follow the page instructions and contact Support instead of purchasing again.

Confirm the current plan on the website​

  1. Sign in and open Account Overview.
  2. Review the Scribe, Scroll, and Writing Suite cards separately.
  3. Confirm the plan shown for each app.
  4. If an app is included through Writing Suite, check the note on its product card.
  5. Select Manage to open the appropriate Billing page.

On Billing, use the selectors to switch among Scribe, Scroll, and Writing Suite. The page shows the current plan, renewal date, or scheduled cancellation date. When a change is scheduled for later, use the date on the confirmation page.

Refresh each app after a purchase or change​

After purchasing or changing a plan, update both apps separately:

  1. In Scribe, open Account and select Refresh subscription.
  2. In Scroll, open Function > Account and select Refresh plan.
  3. Confirm that the plan shown in each app matches Account Overview.
  4. If the change is scheduled for a later date, refresh again after that date.

Signing in or refreshing one app does not update the other. See Sign in to Scribe and Scroll for the complete steps.

Temporary offline use​

After an app confirms a paid plan online, paid features can remain available during a temporary network interruption for up to 24 hours. If they become unavailable, reconnect and refresh the plan in that app.

Going offline, canceling, or moving to a lower plan does not delete local Projects. Existing content remains, although actions that require Plus or Pro may be unavailable.

If the website and app do not match​

Check in this order:

  1. Confirm that the website and desktop app use the same email address.
  2. Open Account > Overview and review the plan shown for the app.
  3. Check Billing for a change or cancellation scheduled for a future date.
  4. Stay online and select Refresh subscription in Scribe or Refresh plan in Scroll.
  5. If you recently changed the password, sign in to the app again.
  6. If Billing asks you to get help or the plan still does not match, contact Support instead of purchasing again.

When contacting Support, provide the product name, expected plan, status shown on the page, and payment date. Do not send a password, verification code, or complete payment information.

Next steps​