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Support — frequently asked questions

For product-specific help, see the Scribe FAQ, the Scroll FAQ, or contact support.

Accounts and sign-in​

How do I create an account?​

Register on the Catalpas Atelier website, then verify your email address. Scribe and Scroll use the same account but must be signed in separately.

I used Google on the website. How do I sign in to a desktop app?​

Open Account Settings and choose Set password. Then use the account email address and that password separately in Scribe and Scroll.

I forgot my password or changed my email address.​

Choose Forgot password on the website sign-in page, or manage the address under Account > Settings. After a password or email change, each app may ask you to sign in again.

See Account help for the full checklist.

Plans and billing​

Which plans are available?​

Scribe and Scroll each offer Free, Plus, and Pro. Writing Suite is an annual Plus or Pro bundle for both apps. See Plans & Access, then compare current prices and purchase options on Pricing.

Does a Scribe subscription also upgrade Scroll?​

No. A standalone subscription changes only that product. Writing Suite provides the same paid plan in both Scribe and Scroll. Both apps still need to be signed in and refreshed separately.

When does a plan change take effect?​

The website confirmation page shows whether the change takes effect immediately or at the end of the current paid period. Review the date and amount there; do not assume that every upgrade or downgrade follows the same schedule.

How do I cancel or request a refund?​

Use Account > Billing > Cancel renewal to stop a future renewal. Use Account > Orders > Request refund for an eligible paid order. These are separate actions. Eligibility follows the Terms of Service and the result shown on the page.

See Subscription & Billing for details.

Installation​

Where do I download Scribe or Scroll?​

Use the official Download page. Available operating systems and processors may differ by product and release.

The operating system blocks the app.​

Confirm that the installer came from catalpasatelier.com, that the product and platform are correct, and that the system is current. Follow Installation help; do not permanently disable system security features.

Product help​

Privacy and local data​

Where are my Projects stored?​

Scribe and Scroll are local-first desktop apps. Their Project folders remain on your computer; buying, cancelling, signing out, or deleting an account does not automatically remove those folders. Keep your own backups.

What account and website data is collected?​

Read the Privacy Policy and Cookie Notice. The international legal pages are provided in English.

Still need help?​

Contact support for anything not covered here.