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Account help

The same Catalpas Atelier account can be used on the website, in Scribe, and in Scroll. You sign in to each place separately, and the plan shown in each app depends on its product subscription or Writing Suite.

Sign in and manage a password​

  • Website: use the sign-in page.
  • Scribe and Scroll: enter the same account email address and password separately in each app.
  • Forgotten password: choose Forgot password on the website sign-in page and use the link sent by email.
  • Google-only account: open Account Settings and choose Set password before signing in to a desktop app.
  • Changed password or email: sign in again separately on the website and in each app that asks for it.

If another device asks to replace the sign-in for the same app, save the work on the first device before confirming.

For the complete app-by-app procedure, see Desktop sign-in.

Check the plan shown in an app​

  1. Open Account Overview and check the Scribe, Scroll, and Writing Suite cards.
  2. In Scribe, open Account and choose Refresh subscription.
  3. In Scroll, choose Function > Account, then Refresh plan.
  4. If only one app is wrong, sign out of that app and sign in again. Signing in to the other app does not refresh it.

A standalone Scribe subscription changes only Scribe. A standalone Scroll subscription changes only Scroll. Writing Suite provides the same paid plan in both apps, but both apps still need to be signed in and refreshed separately.

See Plans & Access for how access is shown, Subscription & Billing for standalone subscriptions, or Writing Suite for the bundle.

Manage profile and billing​

  • Use Account Settings to edit profile details, email language, email address, password, and Google sign-in.
  • Use Billing to review subscriptions, plan changes, payment methods, invoices, and cancellation dates.
  • Use Orders to view paid orders and request a refund when the option is available.

The confirmation page for a plan change shows whether it takes effect now or at the end of the current paid period. Use that date instead of assuming that every upgrade or downgrade follows the same schedule.

Delete an account​

Account deletion is available under Account > Settings > Danger zone. Before submitting the request:

  1. cancel automatic renewal for every subscription in Billing;
  2. download any invoices you need from Orders;
  3. save and back up all local Scribe and Scroll Projects.

The request has a 30-day waiting period. During that time, you can sign in on the website and withdraw the request, but the desktop apps are paused. Deleting the account does not remove Project folders stored on your computer.

For the complete procedure, see Account & Registration.

Privacy​

For account-data rights and privacy requests, read the Privacy Policy. The international legal page is provided in English.